Windows 8: Fixing Windows 8 Boot Issues

Last Update date : Jan 29. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

1 Verify that computer power cord is properly connected to your PC.
2 Press the 'Power' button to check the power LED.
1 If your PC is connected to an external monitor, make sure each component has good connections.
2 Check if the external monitor is turned on, and then set the external monitor to the maximum brightness.
3 Press Fn + F3 key repeatedly to adjust the brightness for a laptop computer.
1 Laptop: Remove all devices that are connected to the computer.

Desktop and all-in-one PC: Remove all devices from the computer except keyboard and mouse.

2 Press and hold the power button for at least 4 seconds to shut it down.
3 Turn the computer on again and immediately begin pressing F2 key 3-4 times repeatedly to access ‘BIOS setup’.
4 Press 'F9' key to initialize the 'BIOS' settings then press 'Enter' key.
5 Press 'F10' key on 'BIOS' settings to save and exit 'BIOS' setup.
1 Shut down the computer.
2 Turn the computer on again, run the 'Recovery' program.

(If your system fails to access 'Recovery', it could be due to hardware problem.)

3 Restore the boot files before restarting the system.
1 If an error message still appears, press and hold the power button for at least 4 seconds to shut it down.
2 Turn the computer on again, access the 'Recovery' program to roll back to its original status.

If the problem persists after going through steps 1 to 5, it could be due to hardware problem.

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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