The fingerprint sensor doesn’t work after updating Windows on PC (Hong-Kong version)
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
This problem occurs because the TPM key data for the PIN entered before the update differs from that for the PIN entered after updating Windows.
You can solve this problem as follows.
Features are subject to change without prior notification.
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Windows is either registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other products and services mentioned may belong to their respective trademark owners.
Feature and experience may vary by device and region.
The above product description is only applicable to the Windows 10 on Samsung computers in year 2018.
The above product description was updated in September 2018 and for reference only.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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