Bluetooth feature doesn’t work after Windows Update, using sleep/hibernation mode or rebooting PC (Hong-Kong version)
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
This problem occurs because of a system error while recognizing Bluetooth devices through USB interface.
You can solve this problem as follows.
Features are subject to change without prior notification.
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Feature and experience may vary by device and region.
The above product description is only applicable to the Windows 10 on Samsung computers in year 2018.
The above product description was updated in December 2018 and for reference only.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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