Certified care by Samsung experts
Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Water Damage
Fully soaked? Don’t worry about it.
Shattered Screen
Crashed and smashed? We'll fix it.
Unexpected Slip
Dropped it from your hands? No need to worry.
Here's what's covered
Accidental damage
Get the ultimate cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
Water damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Battery replacement
We’ll replace your battery if it’s below 80% capacity.3
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.4,5
Find out your coverage details6,7,8
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 60 days of your purchase
You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
3. Buy at Samsung Experience Stores
You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 60 days of purchase (available in select stores). Search nearby Experience Stores.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.
Step 3
Get quick repairs
Visit the nearest Samsung Customer Service for fast repairs.
Contact us
Make a claim by calling the hotline below. All you need is your 15-digit
IMEI number.
Find it by entering *#06# on the phone's call screen or by going into
the about phone section of the settings menu.
UAE:
Tel. 800-7267864
Kuwait:
Tel. 183-2255
Bahrain:
Tel. 8000-4726
Qatar:
Tel. 800-2255
Oman:
Tel. 800-72627
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Unlimited battery repair subject to diagnostics test confirming 79% or less battery capacity.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/ae/support/repair-prices/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
